We want you to be delighted with your purchase from Glen Isla. However, if you are not satisfied in any way please do not hesitate to contact firstname.lastname@example.org. We will be happy to refund or exchange your item, provided the item is returned to us within 28 days of date of invoice, quoting your order number, name and address and we will refund the cost of the item(s) in full (less the appropriate value of any offer or discount you received). Refunds will be completed within 28 days of receipt of returned goods.
To return goods you must package them securely and return to Glen Isla. The returned merchandise must be in a new, unused, and unworn condition in its original packaging with swing tags intact. Glen Isla reserve the right to decline your return if you fail to take appropriate care of the goods. Please obtain proof of postage for your package just in case it fails to reach us (N.B. proof of postage is not proof of delivery). It is also the responsibility of the customer to obtain suitable insurance for the value of the goods in the parcel.
Send returns to;
Prior to returning an order, please read our company returns policy. Please be advised you will be liable for any taxes, duties and charges incurred if an alternative returns method is used. If you would like any clarification on the returns procedure, please contact us at email@example.com