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Delivery Information

Delivery Information

Delivery is FREE in the UK on orders £95 and over. Any orders below this value will be charged £5 for UK delivery.

On items delivered to Europe, delivery is free on orders 200 EUR and over. Any orders below this value will be charged 10 EUR or European delivery.

For the rest of the world, delivery is £15.

We aim to dispatch your order as quickly as possible and we offer a next day delivery service through UPS.

If you order with us before 12pm on a working day (Mon-Fri, excluding bank holidays) we will dispatch your order on the same day.

If you order after 12pm on a working day, we will still aim to dispatch same day but unfortunately or can’t guarantee it. In this instance your order will be dispatched the next working day, for delivery the following day after that.

If you have not received your parcel after 3 or 4 working days, please do not hesitate to contact is on customerservices@glenislacashmere.com or by calling us on +44 (0333 200 5948).

You should be able to track your order online through www.ups.com using the tracking code we emailed to you when your order was dispatched. You can also success your tracking code details by logging in to your Glen Isla account and reviewing My Orders.

Returns

We want you to be delighted with your purchase from Glen Isla. If you are not satisfied in any way please return the item to us within 28 days of date of invoice, quoting your order number, name and address and we will refund the cost of the item(s) in full (less the appropriate value of any offer or discount you received). Refunds will be completed within 28 days of receipt of returned goods.

To return goods you must package them securely and return to Glen Isla at your expense. The returned merchandise must be in a new, unused, and unworn condition. Glen Isla reserve the right to decline your return if you fail to take appropriate care of the goods. Please obtain proof of postage for your package just in case it fails to reach us (N.B. proof of postage is not proof of delivery). It is also the responsibility of the customer to obtain suitable insurance for the value of the goods in the parcel.

Send returns to;

Glen Isla

Buccleuch Mill

Langholm

Scotland

DG13 0E